Fred Lee - AEI Speakers Bureau

Fred Lee Biography

Fred Lee

Fred Lee is the author of, "If Disney Ran Your Hospital - 9 1/2 Things You Would Do Differently," which has become the best-selling healthcare leadership book of all time, with over 100,000 copies sold. Since winning the 2005 Book of the Year Award from the American College of Healthcare Executives, it has now been translated into three languages.

During his career, Fred Lee has been a vice president at two hospitals, a consultant in Total Quality Management, and a cast member at the Disney Institute in Orlando, Florida. Drawing on the unique differences between a "service" and an "experience," he creates a new paradigm for hospitals that emphasizes the critical role of compassion in the healing process. Each chapter in his book presents a different way of thinking and managing from what is traditional in hospitals. His seminars, based on the themes in his book, are dynamic, inspiring, and practical. Fred Lee is a master storyteller and can hold an audience of hospital managers in rapt attention all day long.

With a heavy speaking schedule both nationally and internationally, it is wise to book Fred Lee as early as possible.

Fred Lee Topics

  • If Disney Ran Your Hospital
    Based on his book, Fred Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts, and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.
  • Understanding Patient Loyalty
    Continued Medical Evaluation (CME) Credit for Doctors.

 

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